We have constantly faced questions on the subject of the shift in Service Management functions from the ERP Customer Service to CRM Service, and what the right direction is for a company looking to implement enhance existing Service management processes. Having been through a few implementations on both sides (good old SM/ CS in ERP) and Service processing in CRM, it is probably appropriate that we share some useful insights based on our experience.

Whilst there is no single answer to suit all requirements, it is important to understand the considerations that need to be borne in mind. In this section, we will deal with some of the implementation considerations.  

Implementing SAP is probably the single biggest IT/Business project undertaken by any organisation, and for members of SAP project teams over the years, this will probably be the most stressful (and hopefully rewarding) experience of their lives. While this blog is by no means intended to scare off potential new SAP customers, a variety of project implementation methodologies have been tried and tested over the last 20 years (some quite successfully) and this is an attempt to illustrate what works well in today’s world.